Return & Refund Policy

effective date : september 29, 2026
 

 We aim to provide quality products and a smooth shopping experience. This Return & Refund Policy explains the conditions applicable to returns, replacements, cancellations, and refunds for orders placed through **dealvexa.in**.

## 1. Product-Specific Return Period

The return period may vary depending on the product.

The **applicable return period will be clearly mentioned on the respective product page** at the time of purchase.

Customers must initiate a return request within the return period specified for that particular product.( within 5 days the product received)

If no return period is mentioned on the product page, please contact us before placing a return request.

## 2. Conditions for Return

To be eligible for a return, the product should generally:

* Be unused and in its original condition.
* Be returned with the original packaging, tags, accessories, manuals, and invoice, where applicable.
* Not be damaged due to misuse, negligence, or improper handling by the customer.
* Satisfy any product-specific return conditions mentioned on the product page.

Certain products may have specific eligibility requirements or may be non-returnable. Such conditions will be mentioned on the relevant product page.

## 3. Damaged, Defective or Wrong Product

If you receive:

* A damaged product;
* A defective product;
* A product different from what you ordered; or
* A product with missing essential parts/accessories,

please contact us within the applicable return period.(within 5 days the product received)

For verification, we may request photographs or videos showing the product, packaging, shipping label, and the issue with the product.

After verification, we may provide an appropriate resolution such as replacement, exchange, or refund, subject to availability and applicable conditions.

## 4. Cash on Delivery (COD) Orders

DealVexa accepts **Cash on Delivery (COD)** for eligible orders.

For COD orders:

* Payment is collected at the time of delivery.
* A refund cannot be issued before the product/order has been successfully paid for and returned, where a return is approved.
* For an approved return, the refund will be processed through a suitable refund method communicated by DealVexa.
* Customers may be required to provide accurate bank account or other payment details where necessary for processing the refund.

COD availability may vary depending on the product, delivery location, order value, or courier service.

## 5. Order Cancellation

Customers may request cancellation before the order is shipped.

Once an order has been shipped, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.

DealVexa reserves the right to cancel an order in circumstances such as product unavailability, pricing or listing errors, suspected fraudulent activity, or delivery-related limitations. In such cases, any eligible payment received will be refunded through the applicable payment method.

## 6. Refund Process

Once an approved returned product is received and inspected, DealVexa will process the applicable refund.

Refunds will normally be made through the original payment method where possible. For COD orders, an alternative electronic refund method may be used after obtaining the required customer details.

The time taken for the refund to appear in the customer's account may depend on the bank, payment gateway, payment provider, or financial institution.

## 7. Return Shipping Charges

For returns arising from a damaged, defective, incorrect, or otherwise eligible product, DealVexa will handle return shipping in accordance with the applicable return process.

For other types of returns, any applicable return shipping charges will be communicated according to the product-specific return policy.

## 8. Exchange / Replacement

Where applicable, DealVexa may provide an exchange or replacement for eligible products.

Replacement is subject to product availability.

If the same product is unavailable, DealVexa may provide an applicable refund or another appropriate resolution.

## 9. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, customization, or other applicable conditions.

Any such restriction will be mentioned on the relevant product page before purchase.

## 10. How to Request a Return

To request a return, contact us using the details below:

**Email:** [dealvexa89@gmail.com](mailto:dealvexa89@gmail.com)
**Instagram:** @_dealvexa.in_

Please provide:

* Order number
* Name used for the order
* Product name
* Reason for return
* Photos/videos of the product, if requested

Our team will review the request and provide further return instructions where applicable.

## 11. Refund Delays

If an approved refund has not been received within the expected processing period, please contact us at:

**[dealvexa89@gmail.com] (mailto:dealvexa89@gmail.com)**
                                                  OR
DM IN INSTAGRAM :- @_dealvexa.in_

We will assist you in checking the refund status.

## 12. Changes to This Policy

DealVexa may update this Return & Refund Policy from time to time.

Any updated version will be published on this page with the revised effective date.

## 13. Contact Us

For questions regarding returns, replacements, cancellations, or refunds, please contact:

**DealVexa**

**Website:** dealvexa.in
**Email:** [dealvexa89@gmail.com](mailto:dealvexa89@gmail.com)
**Instagram:** @_dealvexa.in_*

`_*We appreciate your trust and thank you for shopping with DealVexa.*_`